Force Majeure

The company will not be liable for failure to meet agreed obligations due to prevailing circumstances beyond its reasonable control.

Law

All contracts are governed by English law and jurisdiction.

Claims

Customers are requested to carefully check all goods at the time of delivery. The delivery or carrier’s note should be signed noting any shortages or breakage. We regret we cannot accept claims for shortages or breakages not recorded in this way. In any case claims must be made within three days of delivery.

Wines of Hungary takes considerable pride in the accuracy and diligence of its employees and agents, and will endeavour to satisfy customers’ requirements wherever possible. So far as the law permits however the company shall not be liable for consequential loss or damage in any respect.

Title

The goods shall remain the Seller’s property until the Buyer has paid all sums due from it to the Seller. Until that time the Buyer shall hold them as Bailee, store them in such a way that they can be identified as the Seller’s property, and keep them separate from the Buyer’s own property and the property of any other person.

Although the goods remain the Seller’s property until paid for, they shall be at the Buyer’s risk from time of delivery and the Buyer shall insure them against loss or damage accordingly, and in the event of such loss or damage shall hold the proceeds of such insurance on behalf of the Seller as trustee for the Seller. In accepting delivery of the goods the Buyer undertakes to indemnify the Seller against any losses and expenses incurred by the Seller, arising from the Buyer’s breach howsoever caused.

Cancellations

As we’re so confident about all of our wines we are happy to replace any wines that you don’t enjoy, or offer a refund where appropriate, subject to the following conditions:

If the wine is faulty
If the wine is corked, oxidised or appears otherwise out of condition, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to offer a refund as appropriate. We reserve the right to collect faulty bottles for inspection so please retain them where possible.

If you suspect that the wines may be faulty please contact us. One of our wine advisers will be more than happy to discuss the wines and resolve the matter to your satisfaction.

Security

All information (including credit card details) is sent and received using the latest in secure e-commerce software. We will continue to use new security protocols and software as they become available.

Data Protection

Wines of Hungary conforms to the Wine & Spirit Association Code of Practice on Distance Selling, including Data Protection. Information is held for the purpose of maintaining customer records, and Wines of Hungary undertakes to discharge its duties under current legislation. Click here to view our privacy policy.

Duty & VAT

All our duty paid prices include duty & VAT for the relevant jurisdiction.

Prices

All prices are in pounds UK Sterling.

  • All prices are inclusive of delivery and VAT for the relevant jurisdiction.
  • Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
  • For clarity no contract is formed until goods are dispatched. In the event of payment being processed before an error is noticed, a full refund will be made. No further compensation payments will be offered.
  • We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.
  • We reserve the right not to accept any order, at our discretion and with no explanation.

Complaints

In the event of complaint please e-mail info@winehungary.co.uk   giving as much detail as you can. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or the company proprietor.

Delivery Charges & Policy

  • Standard Delivery means your wines will usually be dispatched the next working day (includes Monday to Friday). Please allow 7 (seven) working days from dispatch for delivery.

 

  • All standard orders include delivery fee. A standard order includes cases of 6.

 

  • Single bottles of Specialty wines incur a £5 shipping fee.

 

  • Any non-standard, bespoke orders may incur an extra delivery charge. For bespoke orders, contact info@winehungary.co.uk where you can enquire about non-standard deliveries.

 

Delivery Terms & Conditions

All orders regardless of value, for delivery beyond UK mainland, are subject to a surcharge. A quote will be supplied on request.

It is not possible to provide an estimated time of delivery for any consignments.

Please note that the customer will be liable for the redespatch cost of £15.95 on any consignment that has been returned to Wines of Hungary undelivered. For example, an undelivered gift order where the recipient has been unable to take delivery.

Wines of Hungary does not accept any responsibility for late or non-delivery of goods arising from incorrect delivery information being provided, nor for the inability of the carrier to effect delivery within the terms of the service contract.

If you are not home when our carrier attempts delivery, they will leave a card giving a contact number which you may use to rearrange the delivery, however they will attempt a second time. Alternatively, collection from the depot can be arranged; the consignment will be held for a short time before being returned to Wines of Hungary.

Wines of Hungary has authorised our carriers to deliver only when a signature for receipt is obtainable. However, where specific instructions are given to leave the wine without a signature being obtained, or to leave the consignment at an address other than that of the customer, Wines of Hungary cannot accept responsibility for loss or damage arising as a result of carrying out those instructions.

We regret that once an order has been processed, we are unable to change any delivery information.

Age Restrictions

We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

It is against the law for any person under the age of 18 to buy, or attempt to buy intoxicating liquor or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person under the age of 18. Wines of Hungary is committed to upholding its legal and social obligations as a retailer of intoxicating liquor. By placing an order you confirm that you and the recipient of the wine are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.

We may validate name, address, age and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. Personal information that you provide may be disclosed to a fraud prevention agency which may keep a record of that information. This is done only to confirm your identity. A credit card check is not performed and your credit rating will be unaffected. If we cannot verify your age using this method we will contact you to ask for a driving licence number (or other evidence) in order to proceed with the order.

Fraud and Crime Prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Liability

Please note that the images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.

Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

Except as expressly provided in these Terms of Sale, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control including but not limited to any of the following: act of God, governmental act, war, fire, flood, storm, adverse weather conditions including but not limited to snow, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.

Customers should also be aware of the following inherent risks and warnings:

  • Alcohol should be consumed in moderation.
  • A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
  • Red wine in particular may cause staining if spilt so extra care should be taken.
  • Sparkling wines and champagnes can be volatile due to the build up of gasses. Extra care should be taken when opening these.

Nothing in these Terms of Sale shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law.

Intellectual Property Rights

All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Wines of Hungary, or the applicable licensor.

Any use (including copying, reproduction, duplication, transmission), or display of the content of this website, without the express written permission of Wines of Hungary for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

As an explicit exception, permission is hereby granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with Wines of Hungary or using this website as a shopping resource.

Privacy Statement

At Wines of Hungary, we are committed to protecting your privacy and being transparent about the information we collect and how we use it. Please click on the links below for the full details of our privacy policy.

By providing your details to Wines of Hungary you are accepting and consenting to the practices outlined in this Privacy Statement.

How do you use this information?

The personal information we hold may include your name, postal address, email address, telephone number, your payment details and invoicing information etc. We use this for the following purposes:

  • to fulfil the purchases you make with us through our website or customer service team, or any other requests we receive from you
  • to notify you of offers available through our wine store
  • to provide you with the highest possible level of service and help you get the best out of our website
  • for the purposes of fraud prevention
  • for other administrative purposes and internal analysis.

The information you give us will also allow us to send you details of special offers and promotions, and other information about Wines of Hungary (as part of our newsletter or otherwise).

Is this information shared with third parties?

No.

How secure is my information?

We adhere to the rules of the UK Data Protection Acts 1984 and 1998 relating to the storage and disclosure of any personal information you have given us. This prevents unauthorised access or use of the data. Our security procedures mean we may request proof of identity before we can disclose information to you.

How can I amend my profile / opt out?

You may change your communication preferences at any time, by logging in to your account online at www.wineshungary.co.uk.

By submitting your personal information to us you consent to the use of that information as set out in the Privacy Statement. Our Privacy Statement may change at any time, but will be set out within this document. Continued use of a service will signify that you agree to any changes.

Cookie Usage

Cookies are small text files that are stored on your computer. We use them to make our site and service work better. If you would prefer cookies not to be used please use the settings within your web browser to disable them.

The Wines of Hungary website uses cookies to provide you with a personalised, smooth and hassle-free experience as detailed below:

Strictly necessary cookies

These cookies are strictly necessary to enable you to move about the site or to provide certain features you have requested.

  • Login cookie(session only) – This is set when you are logged in
    • ASP session cookie (session only) – Your shopping basket
    • ASP anonymous cookie (non-session) – A shopping basket for anonymous users
    • Cookie Cookie – Records whether we have informed you of our cookie policy

Third Party Non-Essential

Performance cookies

We use performance cookies for internal analysis. Information supplied by these cookies helps us to understand how our visitors use our website enabling us to continually improve our website.

  • Google Analytics(session and non-session cookies)
    This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of those services and compile a report for us.

Embedded content

From time to time we may embed content (e.g. videos) from other sites such as google, Youtube and twitter. Consequently, these sites may serve cookies to your computer. Wines of Hungaryhas no control over this and you should consult the relevant third party’s website for more information.